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Below are the detailed instruction on how to process a return or exchange. The policy begins from the date of order, Please see whether either of these pertains to you or not, and the items are covered by your 30-Days Return Policy.


The following reasons are covered by our 30-Days FULL COVERAGE Return&Exchange Policy.

(Picture Moonlamp is responsible for return postage and replacement fees)

-We send the wrong order or item(s), or the products you received is damaged or defective. (If the item we sent to you is wrong or defective, we accept re-send you a new one freely or issue you a full refund, please CONTACT US with a picture of your item and order number, we will deal with your issue)

-You do not receive the item(s). (After our investigation of lost package, we can issue you the refund or arrange a replacement)

-You’re not satisfied with the outcome of your product(s). (We offer re-prints at no charge, feel free to CONTACT US and include a picture of your item explaining the issue and your order number, then our team are able to help you)


The following reasons are covered by our 30-Days LIMITED COVERAGE Return&Exchange Policy.

(Customer is responsible for return postage and replacement fees, Picture Moonlamp does not accept any refund)

-You choose the wrong size/color/pattern.

-You offered Picture Moonlamp a wrong address.

-Personal reasons due to change mind, personal taste, etc.


The following reasons are NOT covered by our 30-Days Return&Exchange Policy, and we are not liable for these issues.

-Product Color Difference. Although we make every effort to photography our products accurately and describe them in details, we can’t guarantee every photography in production will accurately depict the actual color of the merchandise due to changes in screen resolution.

-Item’s Smell. Each item has its own smell, which is the smell of raw material, this could not be the reason of return. You can hang it in a ventilated place, then the smell will disappear.

-The Workmanship of Painting. Because the items are made by machine, there maybe some painting problems like uneven painting, unclear painting and so on. These are minor problem, and will affect normal use.


Return, Exchange, Refund Service Procedure

-Please submit a support ticket, and attach clear photos of the items that represent a quality issue.

-Please follow the instruction that are provided by our Customer Service Department.

-Refunds or Replacement will be processed with 7 business days from the date you submit a return or exchange request.

-Funds will be credited to you account used during checkout, you bank statement will reflect a change in 7-10 business days.


*** Picture Moonlamp reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding any of our other policies please CONTACT US.